1. About us and these Terms
D Bianco is the trading name of D.A. Ferreira Bianco & F. Ferreira Bianco, ABN 57 550 480 789.
In these Terms, “we”, “us” and “our” mean D Bianco. “You” and “your” mean the customer identified in our quotation or order confirmation.
These Terms apply to purchases made through our website or by accepting our quotations. We will make these Terms available before you accept your order.
By accepting a quotation, placing an order or paying the required deposit after receiving these Terms, you agree to them.
A person accepting an order on behalf of a company or other entity confirms that they are authorised to bind that entity.
Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.
2. Quotations and order confirmation
Prices are stated in Australian dollars unless otherwise specified.
Quotations are valid for 30 days unless another validity period is stated.
An order is confirmed when we accept it in writing and receive the required deposit.
Once an order is confirmed, the agreed price will not change unless you approve a variation or additional charge in writing.
3. Custom-made products and approvals
D Bianco products are handcrafted and made to order.
Production begins only after we have received:
- The required deposit in cleared funds;
- Your final approval of drawings, dimensions, quantities, finishes and specifications; and
- All information necessary to manufacture the products.
You must carefully check the information you provide and the drawings and specifications submitted for approval.
Your approval does not release us from responsibility for manufacturing errors, our own design work or obligations imposed by law.
Any critical dimension, matching requirement or installation constraint must be identified and agreed in writing before production begins.
4. Natural materials and handmade variations
Our products incorporate natural and individually finished materials, including clear quartz, selenite, timber, brass and electroplated metals.
Reasonable variations are an expected feature of these materials and handcrafted production. They may include:
- Differences in natural stone texture, veining, mineral inclusions, colour, tone, transparency and clarity;
- Natural internal features and inclusions in clear quartz;
- Slight differences in stone thickness;
- Slight differences in the diameter of quartz spheres or circles;
- Differences in timber grain, patterns, colour and texture; and
- Slight differences in hand-finished or electroplated surfaces between components and production batches.
Photographs, renders and samples illustrate the general character of a product. They do not guarantee identical natural patterns or an exact visual match between individual pieces.
Any dimensional tolerance that is important to installation or appearance must be agreed in writing before production.
5. Payments and deposits
A deposit of 50%–100% of the total order price is required before production begins. The exact percentage and amount will be stated in your quotation or invoice.
Deposits are applied towards the total order price.
We accept Visa, Mastercard and direct bank deposit. International payments may also be made via OFX in your local currency.
Ownership of the products remains with D Bianco until payment is received in full.
6. Changes, cancellations and deposits
Changes after approval are subject to manufacturing feasibility and our written agreement. We will advise you of any additional charges or revised lead time before proceeding with the change.
Custom-made orders are not offered on a sale-or-return basis. We do not offer a general right to cancel a confirmed custom-made order because of a change of mind.
Deposits are non-refundable for change-of-mind.
7. Production lead times
The estimated production lead time is 4–12 weeks, excluding delivery, unless a different timeframe is stated in your accepted quotation.
The production lead time begins once we have received the required deposit in cleared funds, all final approvals and all necessary information.
Customer-requested changes, delayed approvals or incomplete information may extend the lead time.
8. Australian delivery
Australian orders are shipped using Australia Post or another suitable courier.
Delivery generally takes 2–8 business days after dispatch, depending on the destination and carrier. This is an estimate unless a delivery date is expressly agreed.
You must provide accurate delivery details and advise us of access restrictions, special handling requirements or delivery arrangements.
Responsibility for loss or damage during delivery remains subject to applicable law and the agreed delivery arrangements.
9. International delivery
Unless otherwise agreed in writing, international orders are supplied DAP (Delivered at Place), to the named destination specified in the quotation, Incoterms® 2020.
The customer is responsible for acting as importer of record, where required, and arranging import clearance, applicable EORI or other registrations, import permits, and payment of import duties, VAT/GST, other import taxes, and associated customs and brokerage charges.
Reasonable, documented additional costs arising from the customer’s failure to fulfil their import obligations or provide required information or documents are payable by the customer.
10. Delivery readiness and storage
We will give reasonable notice when your order is ready for dispatch.
You must be ready to accept delivery under the agreed arrangements.
We do not ordinarily provide storage. If you request delayed dispatch or cannot accept delivery, we will advise you in writing of any proposed storage, handling or redelivery charges and how they are calculated.
Reasonable charges may apply from seven days after the notified readiness date, provided you have received advance notice of those charges.
No such charges apply to delays caused by us.
11. Damage in transit
Inspect packages and products promptly after delivery.
If you notice damage:
- Photograph the external packaging, internal packaging and affected products;
- Retain the packaging and shipping labels;
- Do not install or energise a visibly damaged electrical product; and
- Contact info@dbianco.com.au within two business days, where reasonably possible.
Prompt notification assists investigation and courier claims.
12. Installation
Lighting must be installed by a licensed electrician in Australia or an appropriately qualified professional as required by local law overseas.
Before installation, the installer must check the suitability of the supporting structure, mounting points, electrical supply, driver, dimmer and control system.
Installation must follow the supplied instructions and applicable electrical and building requirements.
We are not responsible for damage to the extent it is caused by incorrect installation, inadequate structural support, incompatible equipment, unauthorised modification or failure to follow installation instructions.
13. Care and maintenance
Follow the care instructions supplied with your product.
- Switch off and isolate the electrical supply before cleaning.
- Clean braided fabric and timber with a soft, dry cloth or duster.
- Clean suitable metal components with a clean, lightly dampened microfibre cloth, then dry them. Follow any finish-specific instructions.
- Do not use abrasives, acids, solvents, detergents, glass cleaners or harsh chemicals.
- Protect products from excessive heat, moisture, grease and dirt.
- Keep rope and timber elements away from heat sources.
- Do not install indoor or dry-rated products in wet, damp or exterior locations.
- Avoid prolonged direct sunlight on clear quartz.
- Keep selenite away from water, high humidity and direct sunlight.
- Have electrical faults assessed by a licensed electrician.
14. Lighting output
Review the agreed wattage, lumen output, colour temperature, driver and dimming specifications before ordering.
Perceived brightness and colour may vary with room dimensions, surfaces, ambient lighting and installation height.
These environmental differences do not excuse a failure to meet agreed product specifications.
15. Returns and refunds
We do not accept returns, exchanges or refunds for custom-made orders because of a change of mind.
This includes incorrect selection, customer-approved dimensions and reasonable natural-material variations described in these Terms, provided the products meet agreed specifications and applicable legal requirements.
This policy does not limit rights relating to faulty, unsafe, non-compliant products.
16. Voluntary product warranty
D Bianco provides a voluntary warranty against defects in materials and workmanship for:
- Four years for residential use
- Two years for commercial use
The warranty period begins on delivery. A defect must become apparent within the relevant voluntary warranty period. Notify us as soon as reasonably practicable after discovering it.
For an accepted voluntary warranty claim, we will repair or replace the affected product or component within a reasonable time, without charge for the covered repair or replacement.
Exclusions
The voluntary warranty does not cover damage to the extent caused by:
- Normal wear or reasonable natural ageing;
- Incorrect cleaning, handling or storage;
- Incorrect installation;
- Incompatible or unauthorised drivers, dimmers or components;
- Misuse, unauthorised modification or use outside the product’s rating;
- Inadequate structural support;
- Power surges or electrical supply faults;
- Flood, fire, lightning or other external events.
The voluntary warranty does not include removal, access equipment, installation, reinstallation or third-party electrician and labour charges unless we agree otherwise in writing. This exclusion does not limit any entitlement to recover those costs under applicable law.
Making a claim
Contact us with your order reference or other proof of purchase, a description of the issue and available photographs.
We will assess the claim and advise you of the next steps.
17. Sample kits
Subject to those arrangements, kits may be returned complete and in excellent condition:
- For a credit towards a product order; or
- For a refund if no product order is placed.
Original and return shipping charges are excluded from change-of-mind credits and refunds.
Samples illustrate natural materials and do not guarantee identical patterns or an exact match to finished products.
18. Intellectual property and website use
D Bianco designs, drawings, photographs, renders, specifications and website content remain the intellectual property of D Bianco or the relevant rights holder.
Except as permitted by law or written consent, they must not be copied, reproduced, used to manufacture products or commercially exploited.
Architects and interior designers may use materials supplied by us solely to present or specify genuine D Bianco products.
You must not misuse our website, interfere with its operation or use its content unlawfully.
20. Privacy
We handle personal information in accordance with applicable privacy laws and our Privacy Policy.
21. General
These Terms are governed by the laws of New South Wales, Australia, subject to any mandatory laws that apply to your purchase.
For questions, changes, cancellations or claims, contact info@dbianco.com.au.