TERMS & CONDITIONS
Please read these Terms & Conditions before using our website.
In the following Terms and Conditions, any use of ‘we’, ‘our’, or ‘us’ refers to D Bianco. Any use of ‘you’ or ‘your’ refers to our customers.
This website and its contents are owned and operated by D.A. Ferreira Bianco & F. Ferreira Bianco (D Bianco), ABN 57550480789. By using this website, you agree to accept and comply with these terms and conditions, including our Privacy Policy.
By engaging with our services, you are deemed to have read, understood, and agreed to be bound by these Terms and Conditions at all times.
CARE AND MAINTENANCE
-All our lights must be installed by a licensed electrician.
-To preserve the beauty of braided fabric and timber, gently remove dust and debris with a soft, dry cloth or duster.
-For polished metal components, use a clean, dry microfibre cloth to wipe them gently. Avoid abrasive or acidic cleaning products, as these can damage the finish and protective layer.
-It’s best to avoid touching metal components directly, as fingerprints may leave marks.
-To maintain product quality, keep your lights away from direct or diffused sunlight, excessive heat, moisture, grease, and dirt. These elements can affect the integrity of the materials.
-For any electrical issues, always contact a licensed electrician.
-Avoid using harsh chemicals, detergents, or glass cleaners, as these can damage the natural beauty of the wood and metal. Proper care will help your lights remain pristine and radiant for years.
PRICES
All prices listed on this website are in Australian Dollars (AUD) and are subject to change without notice.
LEAD TIMES & SHIPPING
Our lead time for made-to-order lighting is 4–16 weeks, excluding delivery time. We arrange shipping through Australia Post or a courier service, which typically takes 2–8 business days.
We cannot be held responsible for delays caused by factors beyond our control. All products are fully insured during delivery in case of damage.
INTERNATIONAL DELIVERY
We offer international shipping via trusted couriers (e.g., DHL or similar). Please contact us for a tailored freight quote. A tracking number will be provided once your order has shipped.
Please be aware that any import taxes or duties incurred are the responsibility of the recipient. D Bianco is not liable for any charges imposed by foreign governments. We recommend contacting your local customs office for information before placing your order to avoid unexpected costs.
RETURNS & REFUNDS
All our products are custom-made to your specifications, ensuring each piece is unique and of high quality. Therefore, we do not offer returns or refunds due to change of mind or due to natural variations in materials such as timber and metal, including knots, grain patterns, and color.
To assist with your decision, you can purchase our sample kit, which lets you see and feel the finishes before placing an order.
If you place an order, you may return the kit in excellent condition and request a credit (excluding shipping). If no order is placed, you may still return the sample kit for a refund (excluding shipping costs).
WARRANTY
At D Bianco, we pride ourselves on quality and craftsmanship. All products come with:
- 4-year warranty for residential use
- 2-year warranty for commercial use
This warranty excludes:
-Natural aging due to the materials’ characteristics
-General wear and tear (e.g., fading, scratches, color changes)
-Damage from misuse, including:
-Using non-D Bianco parts
-Installation by unlicensed electricians
-Incorrect use or installation without the provided driver
-Use for unintended purposes
-Use of incompatible or unapproved drivers
-Damage caused by disasters such as flood, fire, lightning, or water damage
We may request photos or an in-person inspection to assess warranty claims. Adherence to our care guidelines is essential to maintain warranty coverage.
The warranty begins on the delivery date and does not cover shipping, labor, or reinstallation costs.
STORAGE
D Bianco does not offer storage for orders. It is the customer’s responsibility to arrange storage if they are not ready to accept delivery.
PAYMENT
We accept Visa, Mastercard and Direct Deposit. Payments made with credit cards incur a 1.8% surcharge. Payment options can be selected at checkout.
DAMAGE IN TRANSIT
All products are fully insured for transit damage.
If your order arrives with visible or significant damage to the packaging or product, please:
-Take clear photos or a video of the external packaging.
-Open the package and photograph any damage to the item.
-Notify us within 2 days of delivery by emailing info@dbianco.com.au.
-We will arrange a return and offer a replacement within a reasonable timeframe. We appreciate your cooperation.
LIGHTING OUTPUT
Before ordering, please review the technical specifications of the light, including wattage and lumen output, to ensure it meets your expectations. We do not offer refunds for dissatisfaction with lighting performance.
Datasheets with specifications are available for each product. If you have questions about colour temperature or lumen output, please contact us or consult your interior designer or architect.
TIMBER & METAL EXPECTATIONS
Timber is a natural material and will vary in color, grain, and texture. The product photos on our website serve as references only; actual items may differ. If you have specific preferences, let us know—we will do our best to accommodate them.
Brass and other metal alloys vary in color based on their composition (e.g., copper-to-zinc ratio) and finish (polished, brushed, patinated). If matching color is important, please contact us. Our datasheets include details about the metal type and finish.
You may also purchase our sample kit to view finishes in person before ordering.
PRIVACY
We are committed to protecting your privacy. Personal information collected on this site is handled securely and confidentially in accordance with our privacy protocols.
INTELLECTUAL PROPERTY
All content on this website is the intellectual property of D Bianco and is protected by copyright. Content may not be reproduced or republished without written consent.
Any use of our designs or materials for commercial purposes is strictly prohibited.
CONCLUSION
We reserve the right to modify these Terms & Conditions at any time without prior notice. Updates will be posted on this page and take effect immediately.
It is your responsibility to remain informed about the latest version of our Terms & Conditions.